I have to speak as I find, dead against call centres being overseas but here's my two pennyworth.
Just before Christmas, I couldn't connect to my Wanadoo (Orange) account. Everytime I clicked Connect, it came up with the same error message. So I checked evrything I could my end and decided it was time to call the Customer Services number.
It was answered by (clearly) an Indian lady called Valerie. After explaining my problem, she went through a number of things with me and came up with the solution to my problem. On my desktop, the icon I click is a wanadoo one and she thought that my internet connection had 'dropped out'...means sod all to me but she seemed to know what she was on about so I went along with it.
After hitting, next and continue for what seemed an eternity, my icon was now an Orange one and I haven't had any problems since. Mind you, I was on the phone for 35 minutes at their rates (don't think Orange CS is cheaprate). You pays yer money.........