Sorry to be hijacking this thread, a reply from customer services,
I am sorry to learn that you believe some one else has previously used the product you have been sold.
I can advise you that our products are sold as new and would not have been out of the box. All products we sell in stores come directly from the manufacturer.
sounds like they are calling me a liar
I have now told them I am contacting TS, they have offered an exchange but I think I'll get my money back and go elsewhere.