I doubt 100% satisfaction is achievable. My concerns...at least we have an FTL now. I get paid RM30/hour compared to zilch a couple of years back. We have an MoU that I am not 100% satisfied about but it's something. Yes I was ready to pay RM700/- for the MoU fund and the shoplot. And I think it would have been cheap for me, less than the initial amount suggested and definitely very cheap for a lot of the misers we have out there (imagine backpay for WB crew) - to have some individuals(Exco) do all the dirty work for me. I certainly would not have sacrificed my time and energy for such a thankless job.
Put it this way...the Sun is blazing, you need to wash your car. Shall I toil in the hot Sun washing and waxing it later or just pop over to the local carwash , pay RM40 and spend the afternoon watching my favourite programme on Astro ,sipping lemonade in the comfort of home and collect the car later - washed and waxed. How much are we willing to pay? Some may say RM40...too expensive!! Some miser may only pay RM5. In life , I have learnt there is nothing cheap and good ...only Cheap and Awful.
The Exco's silence lately? Well I don't know about that. Neither do I have any knowledge about expat issues.
Needless to say I am quite satisfied(80%) with the "car wash" service. Exco, apologies for lack of a better analogy.