"A 20 year old Vicki Pollard with attitude plus or a 35 + professional, experienced, groomed, mature crew member who enjoys the job?"
The problem is that SOME passengers prefer to fly a carrier who has more of that sort than your breakdown of BA CC... and sadly an increasing percentage of customers fall into the self same category, even if they have carried the VP attributes into middle and older age
Air travel has become too much like a bus nowadays, combined with dropping standards and ... ;(