Originally Posted by
FREDAcheck
tangocharlie
A company should never put a customer in the position where he or she is expected to see things from the company's point of view. That's not part of the deal, and is the quickest way of p*ssing off customers.
Try telling this to EZY, they adopt this proceedure on a regualr basis as illustrated below :-
Originally Posted by
Marra123
Regarding the EZY stn flights this morning (24/12),
G-EZKE was used on the 0640 NCL-STN (EZY512) which would have returned as EZY513 then back down to STN as 514 and back up again as 515 then onto FAO at 14.10. What happened was....
STN were an aircraft down and had 149 pax checked in to go to LYS at 06.15 so a/c G-EZKE operated this route (leaving the NCL pax to be coached) it departed around 9am bound for Lyon and returned to STN around 2pm, a/c then operated the delayed EZY515 back to NCL arrive approx 15.45!
Was a wonderful decision by some t*sser at EZY, one flight canx, pax from second bussed to NCL but got stuck in traffic on M1 so arrived later than the second NCL flight. LYS flight itself was 3 hours late even after p***ing everyone else off ! - A normal day I gather at EZY .......
