Good evening CPDUDE,
Thank you for your friendly reply. I apologise that my post was antagonistic and I admire you for replying in a mature way (but that's why I'm a lover not a fighter).
For the sake of all the CX dudes cominmg up for training I hope you are right that someone may sit up and steal your ideas and put them into practice. Lord knows some of the airlines around here could use a change.
As for my comment about the CXness of many posts. I do obviously get a bit peeved (maybe not enough in my life to worry about) at the amount of posts that splat on without mentioning an airline's name just assuming we all know it is CX, ie "anyone else got a second interview soon?" (yeah, who with) or 'gee haven't management screwed this one" (yeah, who's management?) As I say, there are some other pretty big carriers around here.
trev