Sarah is correct in what she says. However life has moved on with far to many competitors offering the same or cheaper fares and better levels of service. I regret the passing of a BA of the 70's and 80's but that was the last time I recall us being the best and selling what the customer wanted. Whatever our views may be we will either accept change which must amount to loss of monies and conditions or find a proper job. Our case is not helped with CC always moaning and groaning about how complex and trying the job is, when we all know it is easy therefore make the most of it. How quickly we forget BA connect and their demise.