tangocharlie
That's quite right tangocharlie, it may have been in the best interests of the company. But the 80+ on the cancelled flight aren't part of the company. They have no responsibility to the 400+, that's the company's job. A company should never put a customer in the position where he or she is expected to see things from the company's point of view. That's not part of the deal, and is the quickest way of p*ssing off customers.