Carnage
Well said, but I must criticise your CRM, mate.
Don't you know that if you criticise BA CC they will require so much TLC or they will be so stressed out that they will need a 'lack of crm payment'. As for what is seen in routine SEP tests, well, say no more, it will be alright on the night, I hope!
About time some teeth were introduced into recurrent testing, imho.