This airline is a great concept, but a nightmare in execution. All mouth and no trousers as my dear departed old Mum used to say.
On Nov 5th my wife was due to fly to IAD. The usual delay, delay for about two hours then they finally decided the plane couldn't be fixed so it was cancelled. As she was only going on a two day business trip and couldn't condense it into one she had to cancel.
She rebooked the trip flying out on Tues 05 dec. Two hour or so delay in departing (not a bad result for Maxjet, at least it got airborne). Returning on Fri 08 Dec delay, delay, plane allegedly coming from JFK finally cancelled. Great, no next flight for two days. I suggested she adopt the old maxim of get out ASAP and there was a United flight back on Saturday afternoon - resigned to cattle class.
Of course that was into LHR so I had to go out on Saturday evening to pick her up, and drive to STN to collect her car on the way home. We got home at midnight, her after a total 13 hour delay.
Business users won't put up with this happening when they have connections/meetings etc. If they don't get their reliability issues sorted they will join the long list of ex airlines.
TBH I wouldn't feel safe flying with an airline whose planes seem to break with much greater frequency than anyone else's anyway. What's the great secret about N251MY then? Anyone care to enlighten us?