Originally Posted by
London Mil
As a customer, do we get any money back because NATS failed to meet the terms of our Contract or would such an outage be covered in any fault allowance?
MOD have always received money back for outages and the new contract is the same. In simple terms the amount depends on what it is (a single frequency would not 'earn' as much as a radar or a workstation) and how long the outage lasted. The longer the outage the more the costs (to NATS) ratchet (increase exponentially) i.e lets say a frequency was out for 5 minutes and you got £10 a minute. For the first 5 mins you'd get £50, for the 2nd 5 mins you'd get £100 (plus the 1st 5 mins £50), for the 3rd 5 mins you'd get £200 (plus £100 and £50) etc. Thats a very simplistic answer as the ratchet mechanism is detailed over pages and pages in the contract. As is how its paid etc. etc.
BD