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Old 21st Nov 2001, 19:38
  #10 (permalink)  
tmusser
 
Join Date: Nov 2001
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The trucking industry has experienced all the same problems, alienation, lack of contact, mistrust, heavy organizing pressure. (However, unlike pilots, drivers could leave one employer and obtain a signing bonus and essentially equal earnings potential from another employer.)

From my view, the trucking industry has been able to satisfy many of the endemic problems with two relatively simple actions.

Trucks now carry satellite communications devices, which can receive and transmit internet-generated messages from drivers' families. As well, drivers can interface with home office regarding pay, benefits, and to offer complaint.

Secondly, most truck lines have appointed driver ombudsmen. These people are trained in effective communication, and are charged to take the driver's side in any dispute or in resolving complaints.

Even though neither action affected pay or working conditions, turn-over and confrontation are greatly reduced in companies that have taken these actions.
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