Speedbirdhouse...
"I was told by ex CCM DH [before he saw the light] that there wasn't much cabin crew "management" 
could do about a situation like this given that the Captain is ultimately in charge and doesn't answer to the thugs we do."
Couldn't agree more Speedbirdhouse.
2 weeks ago I was ambushed at the sign on desk by "one of them" and interogated about a pax complaint.
The conversation went around and around. The questioning infantile and pathetic bordering at times being laughable. Anyway , at the end of it all another " one of them" came over and said that "they" have the incorrect sector....."it was the right flight number QF10, BUT someone forgot the fact that the LHR based crew operate this sector on this day of the week !!!!"
Oh pleeeeeze.
They virtually had the CSM hung , drawn and quartered and as it turned out............the wrong sector.
How often does this happen and someone forgets to "connect the dots".?
You mentioned ex CCM DH. It was because he used to fly , that he UNDERSTOOD what was clearly going on, unlike these clowns we have at the moment.
"PRICE CHECK.... ON BIG RED TOMATO SAUCE COME TO REGISTER #4".......ring any bells for the current management team
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