Upgrading and use of Pax Seats
Any CSM of either division who allowed to use passenger seats without a legitimate reason is taking a huge risk in the current environment.
Upgrading non commercial passengers is also a risky business. We have all done it in the past but the greatest risk these days is a don from a colleague.
Its really nice thing for a CSM to do for a crew or a crew members family. But the CSM is putting their rank and potentially job at risk.
There was a time when Line Managers would have perhaps given you a rap over the knuckles and a kick in the tail, more for getting caught than for the act itself. But those days and that style of management is over.
It's a new world and CSM's sadly have to get with the program... or "risk" the consequences.......sad but reality