When I worked there some years back, we had a good team in OPS. The Ops Manager was a sound bloke and I'd work for him again anyday. There were problems, but no more I guess than any other small operator. I think I would have stayed had it not been for the fact I was offered a job with a loco and closer to home.
The company has gone through lots of changes over the last few years or so and has moved away from Air Contractors ownership. Now privately owned I believe and starting to expand which in the present climate, is good news.
I think it's time maybe for them to take a look at updating all their systems and go a bit more automated in terms of crewing, data recording etc. Costs have to be considered it's true, but in order to be more efficient, they need to change the way some things are done. IMHO you understand !!
Maybe look at more modern a/c too, like ATR's. Surely the sheds days are numbered ???
I wonder if there's any truth in the rumour of a move to Oxford, home of the new owners !!