Originally Posted by
turnipgreen
I have always thought of them as offering a good customer focused service which you didnt mind paying for. That ahs always been their approach - offer good service and I for one don't mind paying.
That's what I was trying to say. The BAA approach is "offer
service, make customers pay an arm and a leg anyway".
Originally Posted by
WHBM
LCY has been in BAA mode for a while. The car park charges seem to have gone up at 25% per annum cumulative for the last several years.
Well OK, I agree that GBP 6 as a minimum charge for parking at LCY is a bit rich. But, on the ops sid, at LCY I've never heard "there's no bus available", "you can't use that stand because we're short of staff", "we can't open all security lines", "sorry you're early, the baggage handlers will begin their shift shortly, and then we just might start unloading your luggage compartment" (LG 4401 is one of the first flights into LHR T2).