Babe,
You actually received a reply from Mr Tiscali? That is news to me!
I'll totally agree with you, I remember writing that letter of complaint with you! Six weeks. Hmmmm, not bad considering they said 48 hours in the automatic email reply you received and further it is no where near as bad as compared to BT Broadband... still waiting for that one, aren't you? Still I suppose I could count as that companies "representative" for you.
Everyone please note that Babe isn't really a professional complainer, just had a run of bad luck with broadband services. Mr Pipex seems excellent so far!!!
Mr ATCbabe.