Originally Posted by
M.Mouse
Much like the Private Eye (UK satirical magazine) cartoon depicting 'Scenes you seldom see', when have you ever heard an employee of any company say 'of course morale/motivation is on the increase'? The trouble whenever anybody starts tallking of morale it decreases!
Tristar you clearly have little understanding of how business operates and if you have been in BA 10 years and care to look objectively at BA it has changed massively in that time and addressed many of the legacy issues from the good old nationalised industry days. There is still very much more to be done.
M Mouse, yes there is a lot more to be done, but in the right order. I know how businesses operate, and I know why they fail! They let themselves go - to a point that its virtually impossible to recover from - I say the competition from the low cost carriers again... Once the rot starts, its very hard to get rid of it, and let me tell you that BA has a lot of rot still in it! The domestic scene is on the brink (exception of LHR and LCY). LGW is in ruins and if it didnt turn itself around then that too would go - no hesitation. With competition from easyjet on domestic services into LGW from the regions, who knows how long the domestic scene at LGW will last...
Yes BA has changed over my 10 year tenure - but tell me if going on line for just about everything is the way to save money and attract customers. BA is a people-focused business, and personal contact is what we USED to pride our self on. Not now. I cant tell you how many times passengers have come up to me and my fellow empolyees to complain and vent frustration at lack of personal care and attention. Yes it is cheaper to do it all on line, but at what price in terms of tickets lost...
Oh and the Private Eye sketch... Yes I agree. Just ask anyone in BA right now and no one will ever say morale is on the increase, but hey, there isnt much morale left at all presently. Strike threats by various departments (Christmas bookings down already...), court action threat, pension defecit and the shutdown of the regions, and possible closure of GLA cabin crew base. Thats before the cost of renewing the LGW fleet and partial B747 fleet replacement! Dont be fooled into thinking T5 will save the day.
