Ticket refunds from BA ??
Hello all,
I usually hang out in the Mil Aircrew forum, but as I am trying to sort out a problem for my parents here it is:
Mum and Dad recently flew up to Bodo, Norway to visit the grandchildren. Their planned itinerary was LHR -OSL (with BA) then OSL - BOO (with SAS). As a consequence of a 2hr delay to their morning flight to OSL, my parents missed their connection to BOO and as a consequence had to buy 2 new tickets at a cost of 320 GBP.
As they are pensioners, they bought the cheapest fare for the route, which I appreciate is an inflexible ticket. However, having already had one request for a refund "politely" turned down by BA is there any information regarding refunds or avenues of enquiry I can follow? I find it difficult to believe that passengers have no recourse should a carrier cannot adhere to their schedule. Therefore, any information as to how I could get BA to see my point of view would be gratefully received, especiallly as when I went through LHR T4 2 days after them, a very helpful BA rep stated that a refund should not be a problem (I obviously forgot to get his name).
Many thanks,
C130JB
Last edited by c130jbloke; 19th November 2006 at 14:29.
Reason: To get the grammar right !!