Could I ask politely what would please QF staff and lift moral to the heights it once was, without making the airline run at a cost disadvantage and then be subject to all manner of ailments that we have seen elsewhere in the last decade or so?
Lets face it; running an airline and airline travel have changed; forever. We cant go back to the halceon days where governments propped up the national carrier(s). Look at Air France, KLM, Sabena (and all the Belgian Airlines of the 90's) they would not or could not change and went under. (Well actually Air France is a dead airline walking, sorry, flying; has been for years)
But I do agree with all that has been said about NAM (new age management); they dont understand an old adage:- It's all about looking after your people, and if you manage them well they will follow you anywhere. Read increased productivity.
Can the above two, seemingly apposed, theories ever go hand in hand? ie Reduce costs and keep staff happy?????