PPRuNe Forums - View Single Post - Pax dispersal on flight - saving fuel or ???
Old 12th November 2006 | 18:49
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luoto
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Joined: Jul 2002
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From: Finland
There is also the customer services aspect to consider. Alienating regular passengers who have pre booked / assigned with online checkin seats. There is a perceptible difference between justified operational needs (mother needing bassinet seat or even maybe CIP/VIP or inop seat and just to save a few kgs of fuel. IMHO. It might be short sighted to pee off the passenger if they've gone from a nice aisle seat to a sh1tty middle seat at the back with no recline.

I know that, since it happened to me in a previous "life" and KLM/NW got pushed down the preferred routing list from several flights a week with that particular carrier.
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