I am amazed that someone with no ATC experience, rating etc can say they stood next to someone in a tower, watched what they were doing, and declare that what they are doing is the best in the world.
I would not presume to sit in a cockpit observe the pilot and declare that this is the best aircraft in the world.
It bothers me when reporter grabs a passenger off a flight and then report that the passenger believes that the go around was 'dangerous' or 'seconds from death' or that the pilot was just coping.
In almost all situations , it is not until something is put into an overload scenario that you can appreciate how good it is in a normal day to day environment.
I also think we need airspace reform.