This is developing into an interesting discussion because when I visited Brissy Centre recently this year it wasn't a happy place and the managers (office, centre isle and main desk) indicated it was only getting and will continue to get worse until a radical change was made higher up. Upper management attitude towards staff, how the job is done etc is just so anally retentive, it's indicative of a severely authoritarian style and lacks just plain common sense towards developing simple, honest and open relationships with staff on the floor.
Discontent breeds discontent until someone gets hurt.
