CRM is not a course. You can inform people on what it is, but the fact is that some people have it and some dont. The attempts to make a course of it is the deperate attempt of those who have it, to teach those who don't have it. But those who don't have it, will never learn it.
MCC however can be taught and a rigid MCC system can in some cases make up for lack of CRM through procedures and regulations. I hope you understand my reasoning. The best result is achieved by combining a good MCC concept with someone who has a good CRM.
It all becomes evident when you split the abreviation and single out the word MANAGEMENT. Some people are born leaders and are able to direct coworkers to gain maximum performance. Some are simply unable to do this in a good way and hence lack CRM.
/LnS