It's pretty easy to slag off an airport like Heathrow that is familiar to most of the people taking part in the survey. But I have to admit that I find it a fascinating place though I'd think twice about changing planes there again. It is chaotic and anything but well planned. Despite all that, it has an unrivalled number of connections, countless food outlets for every taste, bars, shops and lots to take one's mind off yet another delayed flight. I had the misfortune to have to hang around the international terminal at LA for three hours waiting for a flight. There was one tiny bar in the whole airside departure area. I'd rather be at Heathrow than in such a dreary wasteland. At least it's making an effort for its customers even if it's very far from being perfect.