i managed it by phoning the main number as usual and then instead of dialling the extension for medical appointments, dial a different extension, you then apologise for pressing the wrong ext number, they swiftly transfer you (with priority) to the medical appts desk. A little crafty i know, but hey you have a) got your appointment and b) saved the poor soul dialling the line you are now occupying a few millipence in interest by delaying them paying whatever ridiculous amount over to the CAA's finest! (WITHOUT WHOM, I MUST STRESS WE WOULD ALL BE SCREWED HER HUM) ;-)
deep pockets
rossco