As usual, people are jumping down the throats of the crew without knowing what really happened. Based on a (hardly reliable) passenger's account of events, you have all decided that the crew made an enormous mistake by not doing a PA to the pax. Now I'm not saying that they did everything correctly, and maybe they did have the time and capacity to make a PA, but the fact of the matter is that unless you were one of the flight crew on that flight, you don't know what the real situation was, so how can you possibly pass judgement?
PW