I don't care whether they could have made a VOR appr or whatever, it's actually irrelevant to the matter concerned. The KEY factor here, which only one poster above has mentioned, was the apparent lack of information from up front. I'm an aviation person and an experienced pax, however, in circumstances such as a go-around, extended holding, diversion, I too would appreciate just a little word from the front as to what is going on. I can well sympathise that in the absence of any PA from the FD, in today's climate, many passengers may allow their imaginations to run wild.