Movers are great at the technical side of getting kit onto aircraft and sorting out the paperwork - but when it comes to customer service and the human interface, things don't change.
Dhahran, Op JURAL, Summer 92. Essential piece of C2 kit for DETCO to get his job done, long overdue from Blighty. Finally due to arrive on single AT arrival of the day (note use of the word single), late afternoon. Proceed to logs area to discover pallets unloaded successfully, AT already departing.
To Movements Officer: "Please can we have our urgent kit that's been overdue".
"No, if we don't go back to the hotel now we'll miss our tea. We'll break down the pallets in the morning"
The Movs team had worked for all of a couple of hours that day waiting on, processing and turning around the
single AT - unlike the rest of the det busting a gut to achieve operations. Maybe they could have taken a bigger lunch in anticpation of the AT arriving late in the afternon? Get real.
The taste of the attitude still lingers .....
