I think the mandatory drug test might be due. Either that or a visit to a deprogrammer. Never heard such rubbish. Some of us paying punters choose to avoid FR. Examples of the right way to do LOCO these days: VirginBlue in Oz, Southwest, and...Aer Lingus. FR do not enter into it.
If I want rudeness, delays, fighting to get what I paid for, I'll go to the local garage and try to get my car serviced.