My last post was pages back, but I would like to confirm that my gripe was not with the aircrews. All of my incidents (many many) involved the movements staff. I thought as I got promoted it would get better but the only difference between me being a JT and later a Sqn Ldr was that I got to use a different bar at the gateway. I can't ever remember being treated as a valued customer, always as an inconvenience.
People will always be hacked off if delayed or cancelled, but they get really p***ed off when people lie to them or abandon them. Tell the truth about delays!! Why blame Air Traffic if a jet has gone tech??