I can never find my hat, so I have to drive to work! But you're right, it goes a long way.
Ratty, I wasn't apologising for the movers. I was apologising as the customer facing chap, who usually is the one making the decision to delay/divert etc, thereby causing the passengers to be subjected to more poor treatment, and as an ambassador for the AT fleet. Perception is often that it is us, as aircrew, causing the delays. Obviously to you and I it's not, but perception is what is is.