During 30 years in the RAF as SH aircrew, with the inevitable use of AT, I was quite often appalled at the level of service provided by the movers, and their attitude towards the pax. On one occasion - after the usual lengthy delay at BZN with little update on the situation - I overheard a squaddie ask an RAF WO a simple question only to be met with a torrent of foul mouthed abuse. I remonstrated with the WO, only to be told to foxtrot oscar. I asked his name and subsequebtly wrote to his boss explaining the situation (I was a sqn ldr at the time). I did receive a reply which stated that said WO was a jolly good chap and couldn't pssibly have behaved like that. They stink!