Originally Posted by hawaiianhostie
there's just no excuse for rude crew with a chip on their shoulder...that's why they work for LCC and not high calibre airlines like JAL, Qatar etc etc..
With all due respect I have to disagree strongly with that statement... I am currently SCCM for an aussie LCC, but have also worked in the Y and J cabins for a English L/H airline and I can tell you now the attitude I have towards service is the same at the LCC as it was in the J cabin in a previous life - its just now I don't have all the free stuff ready at my fingertips to give out to pax.
Service is a culture - a demonstrated desire to anticipate and then exceed your pax needs. This is easily done on an LCC - "Service" is not about a free meal and a pack of pretzels, its about the way the CC treat the pax and each other. I worked with crew at the L/H airline who had a chip on their shoulder big enough to provide enough wood to rebuild SE Asia after the tsunami - and I work with a lot of crew at the LCC who provide outstanding service on a daily basis.
It does scare me though when I see a
reduction of crew numbers coming in - I do believe this will effect service standards
