No slight whatsoever on the crews - they do a great job, however:
The problem isn't that the aircraft breaks, it's the manner in which the result is conveyed (or not) to the passenger. It's not the fact that you have to turn up on time for a flight it's the fact that you have to arrive ludicrously early, to do nothing for hours. It's not the fact that your bags are checked, it's the fact that your belongings aren't treated with respect. It's not the fact that plans are changed, it's the b#ggering about afterwards. It's not the roll calls, it's the 'excuse ranks' when there's three hours until take-off - and no British rank is un-pronounceable. No-one at work today had any problem with the ex-regular Ghurka, now TA officer turned MP who spent his leave in theatre, it all rang true to us. Extra airbuses will cure the delays - a healthy dose of respect and manners should do the rest.