CRM for Cabin Crew
Hi everybody
I wish to ask if anybody could kindly give me some help in finding information (articles, books, training material, web sites and so on) regarding CRM for Cabin Crew.
I need that as a friend of mine (not a ppruner),who is studying psychology at university, wishes to prepare a thesis on this matter.
Any infos is very much welcome.
Thanks for your attention and help.
Happy flying