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Old 19th January 2001 | 02:44
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BRUpax
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Smile Language dilemma

Ladies and gentlemen F/As,

One of my regular routes is between BRU and BHX. I use all three carriers that fly the route. I have noticed that both BMA and BAW have some F/A's that make announcements in French and/or Dutch. My dilemma is that whilst I admire you for making the effort I also have to reluctantly point out that your pronunciation and delivery needs to be refined. Please try and slow down a little and learn where to pause. I'm afraid that at present some of your announcements are barely readable. Are you self taught or does the company provide tuition? If it's the latter it's not terribly good! Please don't let my remarks put you off. I think that it's great to see British crews make an effort to speak other languages. However, take every opportunity to improve your skills. A good accent and a clear delivery will impress your foreign clients even more.

Suggestion: Your company uses taped versions. Copy these and imitate them.