"Airport and airlines merely reflect what the business costs are and aim to reduce it, making more for their shareholders which to be fair is the object of the exercise."
HZ
From another viewpoint it could be argued that, in a customer service industry, looking after your customers was
the object of the exercise. After all, reducing staff in key areas = a quick cash-save on paper, but a reduced/poorer service = less/no customers = less/no profit = less/no payout for shareholders.
I do agree that LHR is a sh*te-hole (with some planes), and yes it does need money spent on it to improve things materially. But the staff should not be the first option for reduction when cost-cutting is to be made! The same principle also applies to the airlines, both in front-line and Operational support areas. Make cuts here and the service suffers, and so, ultimately, does the profit. What's the point of a nice shiny new product if you've already driven your prospective punters away by the bucketload? How many people do you see on these forums, or in my/your own day-to-day life, praising the merits of LHR? Erm...........
That's what
really says it all.
