.......and what a sad forum this would be, to be sure, if it was only populated by Professional Pilots without any comments from other airline workers, wannabes and aviation enthusiasts!
For a start, it would stop comments like mine who only wanted to praise the Gatwick Flying Staff involved! Knowing you as I do, I know why British Airways employed you and it's incidents like this, where you can be relied upon to do the right thing!
I may have taken myself off to Terminal One in order to try to kick-start my career, but Gatwick and its wonderful team will always have a special place in my heart!
Take care of yourselves - You'll always be a Nigel!