As per previous thread by PAXBOY. Meeting or exeeding expectations is all I really want.
I flew LHR to NRT with BA in business. Got upstairs in the pod on a 744 and the flight was a dream. The best way to spend 11 odd hours on a plane. The service was impeccible and the flight was on time. And the rtn ticket was about £4000
Flew BHX to ALC last week with FlyBe. Used QBuster. Printed my boarding card at home. Took my carry on straight upstairs (all I had) greeted by the gate being opened to board and was in ALC 2 1/2 hrs later. Flight on time. Rtn ticket about £130
Bottom line is that my drive is now good value and the carrier delivering its PROMISE.
It used to be that I felt LUCKY if I took off and arrived on time, PAX deserve to treated with equal respect, regardless of the cost of their ticket.
I don't mind what the cost of the ticket is (within reason of course) I just want it to be representative of the service I recieve.