Having written a post absolutely spitting nails, I then got an e from Epson sayint that they would repair my printer / scanner free of charge even though 15 months old. I sucked the ‘Windowlene' Sp? out of the heads and sent it back. ( Windowlene seems to get the heads clear, but there are more accepted products out there )
The new one failed. They sent me another one. It failed. In each case they upgraded me to the next model and gave me free ink. Then they sent me some more ink. Then they sent me one of the old units back...then they sent me some more ink. So far, it has cost them....well, who knows? I'm on my fourth unit and it was going last time I checked.
I mentioned with some considerable energy, what I thought about the cost of their silly ink. One of the reps finally admitted that they were now producing a unit that did not require all the ink to be changed when one bottle was empty. It had cost them a fortune and a lot of street cred world-wide.