Originally Posted by
SeamusCVT
Like I say, feel free to shoot me down...just a small theory I had.
Not shooting you down, just adding my tuppance!
Ground handlers often don't use the airlines own reservation systems. For check-in and dispatch they often use other systems (e.g. Codeco, LDCS).
In larger bases the airlines have their own desks for sales/changing bookings with their own staff. Sometimes ground handlers provide the sales desk and staff, so will have a few staff trained in that software, but mainly their staff will be trained in the system they use as an agent.
Obviously its not as clear cut as that, different airlines use different systems to differing degrees. I'm not sure on the set up at Coventry regarding what system Coventry Airport Handling use and whether Thomson even have a sales desk and who it is manned by?