Originally Posted by
Hampshire Hog
What I hate even more is when something slightly unusual happens and they still don't say anything - even after the event has passed. That happened to a colleague of mine once after a go-around at LHR.
Yes, I think that the airlines could do well by having a think about how to communicate with the pax during a go-around. Obviously, the tech crew have much more pressing things to do, and may simply have no time to say anything to the pax until after the landing.
But I wonder whether it would help for there to be an SOP that the CSD (or senior cabin crew member) should make an announcement. Obviously, the CC won't know what has caused the particular go-around, and will have to be careful not to pre-empt the content of any announcement that the flight deck later makes. But there must be something reassuring that can be said; after all, 99% or whatever of go-arounds are just a normal procedure.