A thought provoking article; one that underlines the rigid determination and sheer professionalism of our American colleagues. As British crew I can only imagine the strength of character required to work when your friends lie dead as a result of an outrage so terrible it defies belief.
In the days following Sept 11th I operated services to Bermuda and Baltimore. The passengers were,without exception, cooperative and supportive. One lady enquired why there was no inflight magazine, I explained, and rather than the usual tirade of abuse she simply smiled and observed that at least we were still flying.
Unfortunately this level of empathy seems to be fading fast. On a recent Stateside I received a complaint from a pax because his cutlery pack didn't contain salt and pepper. I explained that these packs had hurriedly been redesigned following Sept 11th and obviously items had been omitted. Quite reasonable you may think. Not to this Neanderthal. He kicked up a fuss and started complaining about the non 'cut-a-bility'of the plastic knives as well.
I would like to say this is an isolated incident; unfortunately it isn't. The usual level of abuse is steadily and definately making a reappearance. My job as crew, despite all that has happened, is held in as much contempt as it always has been. I dearly hope it is different for my friends and colleagues across the pond.
[ 04 October 2001: Message edited by: cabinkitten ]