Kiwigal,
I just had an interview for CM at the world's favourite.
They asked questions in the typical BA style of
"Give me an example of......."
"What did you learn from that....."
"Would you have done anything differently....."
"What are you doing to develop yourself in that area...."
The areas they ask about are
Motivation - Why you want the job?
Teamwork - How you work as a member of a team.
Leadership - How you would lead your team.
Business - How much you know about your business and your role in it.
Customer Focus - How you treat your passengers.
Communication - Your ability to communicate with everybody and your ability to influence and inspire others.
Managing Performance - Your ability to give and recieve feedback objectively.
Thats how we do it.
My advice would be to think of loads of example of when you've done those kind of things in your career and think about them in more detail.
Whatever happens really good luck and knock 'em dead.
