Like Rjemery, I am at a complete loss as to how this could possibly have happened. (HP incident ONT) As cabin crew, naturally you ask questions. Questions like, whos collecting you in---? Do you live in---? We also site UMs documentation to check for allergies, requests from parents, destination..etc. The documentation is also held in the galley as well. This ensures nothing can go wrong, and works very well, and I for one am glad my company takes such a responsible attitude towards this issue. Surely there are other carriers with similar policies...
