I think it speaks volumes about the type of people they're hiring these days.
Every time I've flown America West, there never was a problem with the specific flight I was taking, but I've always noticed the shouting matches, pandemonium, and large number of irate passengers at the Customer Service Counter at their hub in LAS.
I heard another story about them that sounds incredible. Perhaps someone here can verify it. A year or so ago, on a flight that had just taken off from PHX, they supposedly called it back, made everyone get off the plane and then used it to protect a chartered flight for the Phoenix Suns basketball team. They had a contract to haul that team, and fulfilled that obligation at the expense of a planeload of "commoners."
Sounds to me like they need to get their act together.
