Originally Posted by
B412
No, it was the good old E ticket versus paper ticket thing I believe.
As I understand it, if you book travel on one ticket and it can't be e-ticketed throughout because the carriers can't interline e-ticket or something like that, the whole thing should be paper ticketed. If you e-ticket part of the trip and paper ticket the other part of the trip, it's two separate tickets.
bmi's response certainly appears to be consistent with two different tickets having been issued for the trip.
Who booked the travel? If it was a travel agent, you probably need to take that up with them.
And what did happen to the UM during the long unscheduled delay? Was she looked after or not?