Hawkeye,
Couldnt agree more regarding the ground management who have made the decision to promote or lack of leadership to demote certain CSM's.
Maybe they should look at myself and atleast 4 of my fellow CSM's who all made our KPI's in the last 12mths - thats right 100% of KPI's - but only rated a 3/5.
But thats a whole other story. Grrrrrr........