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Old 25th Sep 2006, 22:08
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have another coffee
 
Join Date: Jun 2000
Location: netherlands, amsterdam
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Buy this book, read it and make sure you understand it:

The Field Guide to Human Error Investigations
Sidney Dekker
Ashgate Publishers
ISBN 0 7546 1924 9

Can be ordered via publishers website.

After reading you can ask me all the questions you can ask for help.

Good luck!!
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